Return, Refund, and Cancellation Policy

Effective Date: July 14, 2026

At Shloka Enterprises (operating as djistore.in), we strive to ensure you are fully satisfied with your purchase. Due to the high-value and sensitive nature of electronic items and drones, we maintain a strict return and cancellation policy to ensure product integrity and safety for all our customers.

1. Order Cancellation Policy

Before Dispatch: You may cancel your order at any time before it has been shipped from our warehouse. In such cases, a full refund will be initiated to your original payment method.
After Dispatch: Once an order has been handed over to our courier partner and dispatched, it cannot be cancelled. You will need to receive the product and initiate a return request, subject to our return eligibility criteria below.

2. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

Timeframe: The return request must be raised within 7 days of the delivery date.
Condition: The item must be entirely unused, free from any physical damage, and in the exact same condition that you received it.
Packaging: It must be in its original, undamaged packaging with all seals intact (unless opened for an unboxing video to claim DOA). All in-box accessories, manuals, tags, and promotional free gifts must be included.
Strict Activation Clause: For drones, gimbals, and other smart electronics, the product MUST NOT be activated, turned on, or registered with the manufacturer's application. Once a device has been activated or bound to an account, it is strictly non-returnable and will only be covered under the manufacturer's warranty for repairs.

3. Out of Box Failures (Dead on Arrival) & Manufacturing Defects

If you receive a defective product, a wrong item, or a product that is Dead on Arrival (DOA), please follow these steps:

Notify us at support@djistore.in within 48 hours of receiving the delivery.
Unboxing Video Required: You must provide a clear, continuous, uncut unboxing video showing the shipping label, the opening of the package, and the exact defect or issue.
Upon verification of your claim, we will arrange for a reverse pickup. Depending on the specific brand's policy and stock availability, we will provide a brand-new replacement or guide you to the nearest authorized service center for a warranty claim.

4. Non-Returnable Items

The following items cannot be returned or refunded:

Products that have been activated, flown, or registered.
Products with missing original packaging, manuals, or accessories.
Products that have sustained physical or liquid damage due to user error or crashes.
Gift cards, downloadable software products, and digital licenses.
Spare parts, batteries, and propellers (unless DOA and reported within 48 hours).

5. Refund Process

Inspection: Once your returned item is received at our facility, our technical team will inspect it to ensure it meets our return criteria. We will notify you via email regarding the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., Credit Card, UPI, Bank Account) within 5 to 7 business days.
Shipping Deductions: Original shipping costs are non-refundable. If the return is due to a change of mind or buyer's remorse (and meets the unopened criteria), the cost of reverse shipping will be deducted from your total refund amount.

Contact Information

To initiate a return or cancellation, or if you have any questions regarding this policy, please contact our support team:

Business Name: Shloka Enterprises
GST No: 09CQVPM6321B1ZN
Website: www.djistore.in
Email: support@djistore.in
Phone: +91 93549 69494
Registered Address: Kh. No. 329/2, Plot No. 34, Devine Residency, Sector 11, Greater Noida, UP 203207